Shipping policy
Shipping Destinations
LumoCrafts is thrilled to offer our valued customers in Canada and the USA a seamless and dependable shipping experience for all your lighting product needs.
Shipping Methods
At the checkout, you will have the flexibility to choose your preferred shipping method. We provide the following shipping options:
- Standard Shipping: Estimated delivery time of 5-7 business days.
- Expedited Shipping: Estimated delivery time of 3-5 business days.
- Express Shipping: Estimated delivery time of 1-2 business days.
Shipping Cost
Shipping costs are determined at the checkout based on the following factors:
- Your shipping destination.
- The weight and dimensions of your order.
- Your selected shipping method.
Please take note that orders exceeding a certain value may qualify for free shipping. Keep an eye on our promotions and offers for more details.
Local Pickup Option (Toronto, Canada)
For our customers in the Toronto area, we offer a convenient local pickup option. During the checkout process, you can select the "Local Pickup" option if you wish to collect your order in person. Once your order is ready for pickup, you will receive an email notification with pickup instructions and our address.
Order Processing
Orders are typically processed and dispatched within 1 business day from the date of purchase. A confirmation email containing tracking information will be sent to you once your order has been shipped.
Shipping Carriers
We partner with reputable shipping carriers to ensure the secure and timely delivery of your orders. Our primary carriers include Canada Post, FedEx, and UPS, among others.
International Shipping
Currently, we exclusively ship to addresses within Canada and the USA. We apologize for any inconvenience this may cause to our international customers.
Order Tracking
For order tracking, simply utilize the provided tracking number in your confirmation email. If you encounter any difficulties or have questions about tracking, our dedicated customer support team is available to assist you.
Shipping Delays
While we make every effort to meet our estimated delivery times, please understand that unforeseen circumstances like extreme weather conditions or carrier delays may occasionally affect delivery schedules. We appreciate your patience and understanding in such situations.
Contact Us
Should you have any inquiries or concerns regarding your order, our shipping policy, or any other matter, please do not hesitate to reach out to our customer support team. We are committed to ensuring your shopping experience with LumoCrafts is a bright and satisfying one.
Thank you for choosing LumoCrafts for your lighting product needs. We eagerly anticipate illuminating your space with our exceptional products.